Pax8 Technology Services

Planned Maintenance

Our team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.

We are monitoring the ongoing AWS service disruption in the me-central-1 region. Recovery of affected Wiz services is dependent on AWS resource availability in the region, followed by validation and restoration activities on our side. AWS status: https://health.aws.amazon.com/health/status Affected Wiz DC: prod-me1

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.

The root cause has been identified as undersea cable issues affecting Azure infrastructure. The impact is highest for South Africa, which has the longest network path to Australia. Requests from South Africa to Azure DevOps organizations hosted in Australia are seeing an availability impact of around 6%. We expect improvement by October 26 and further recovery by November 4, though both dates are tentative due to technical complexity of the issue itself.

We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.

We are rolling out a fix to restore Secure Web Gateway application controls for Google Gemini. Work continues to restore DLP prompt logging and enforcement.

Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, monitoring systems, message processing, storage operations, and automated workflows. The platform provider has provided an updated status, (https://health.aws.amazon.com/health/status). Genesys support teams remain available to assist with business continuity for customers who remain affected. We want to emphasize our ongoing close collaboration with the platform provider and our commitment to providing regular updates to customers as the situation develops.

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Scheduled maintenance is currently in progress. We will provide updates as necessary.