Today, we successfully sent access instructions to all impacted partners, enabling them to securely review their partner-specific information related to this incident. That access remains limited to the Pax8 Marketplace Primary Partner Admin and/or Partner Admin for each organization. Our focus continues to be on responding directly to partner questions and supporting impacted partners as they review their data and follow up with us. In parallel, our internal review remains ongoing as we continue to strengthen safeguards and processes. Unless new and significant information arises, the cadence of Status updates is expected to slow as we prioritize ongoing engagement and support for impacted partners. We will continue to post updates here if there are material developments. Partners with questions or concerns should submit a Support ticket through the Pax8 Marketplace referencing UK Partner Information Incident – Jan 13, 2026, and our team will follow up.
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Dear Customer, We are sorry to inform you that we are currently experiencing some technical difficulties with our Monitoring Portfolios. You may notice that when trying to access the Monitoring tab on our website it may be very slow to load or grayed out in some circumstances. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologies sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 16, 2026 - 00:00 UTC
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We have now contacted the impacted customers directly to confirm that the refund for the duplicate transaction is underway and to provide more information on the issue.
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Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 24 hours or as soon as more information becomes available.
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Workflow Engineering
Power BI has reenabled external email send functionality for limited set of customers on a case-by-case basis. If your tenant is still impacted and wish to request re-enablement, please generate a support request for assistance.Our engineering teams are continuing to monitor the situation and taking additional measures. Further updates that directly affect customers will be provided as they become available.
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