Pax8 Technology Services

We’ve implemented a solution to further reduce the impact of the degradation. Initial results indicate that the feature is working as expected. Engineers continue to monitor the situation closely until the next peak traffic period on Monday, when we will provide the next update.

Tenant Logs and Group Memberships Impacted on US-5 Public Cloud

We are monitoring the ongoing AWS service disruption in the me-central-1 region. Recovery of affected Wiz services is dependent on AWS resource availability in the region, followed by validation and restoration activities on our side. AWS status: https://health.aws.amazon.com/health/status Affected Wiz DC: prod-me1

We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.

Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, monitoring systems, message processing, storage operations, and automated workflows, with no estimated time for recovery. This post consolidates the previous announcement due to the volume of updates previously provided, and Genesys will continue to share updates as new information becomes available. We strongly recommend all affected customers migrate workloads to alternate AWS regions, work with your Genesys Cloud account team on migration planning, and export critical data and configurations to ensure business continuity if not already done so. Please contact your Genesys Cloud account team if you need assistance or have questions.

RingCentral Operations Teams have performed an emergency fix to address a potential issue with outbound calls and faxes failing in the 907 area code. We are currently monitoring and will provide an update the morning of 08/10. If you are experiencing this issue, please reach out to customer care.

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Landline Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.